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POLICIES

CURRENT COVID-19 POLICIES
Updated October 2021

Opal Hair Studio will be following all protocols set forth by the CDC and Pennsylvania State Board of Cosmetology.

At Opal Hair Studio, you can expect to see our staff cleaning and sanitizing frequently touched surfaces more often, including doorknobs, phones, chairs & high touch surfaces throughout the facility as well as the tools we use to perform services.

Please be advised we cannot track client's COVID vaccinations due to privacy.
         • Guests will be served by appointment only. We can no longer offer our self blowdry station. Blowdry’s may be booked by appointment.


• All equipment used by a service provider will be sanitized between guests
• Clean/sanitized capes and smocks for each guest will be provided
• Doors and exits will be sanitized

We will require a credit card on file to reserve your appointment, however you may choose another payment method upon checkout. We are accepting cash and checks, and may add gratuity to checks.
Unfortunately we cannot place a gratuity on a credit card.
 
  We can all do our part to prevent the spread of illness in our community. You can help by staying home/rescheduling your appointment if you’re feeling sick.
   Any appointments cancelled within in 4 hours of appointment and/or no show will be charged 100% of the service fee. If you are healthy, we look forward to seeing you!

Please contact Opal Hair Studio at
ebsalon@gmail.com anytime should
you have any further questions or concerns! We can't wait to see you soon!

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NEED TO CANCEL?

We know that life sometimes gets in the way. That’s why we try to be as flexible as possible when it comes to cancelling appointments. If you cancel more than 24 hours before your set appointment, we’ll do our best to reserve a better slot for you, no questions asked. Same day cancellations within a 4-hour window of your appointment will result in a charge for the full appointment amount.

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RUNNING LATE?

Per Pennsylvania state regulations, Elizabeth Benke Salon services are by appointment only. We reserve this time specifically for you and value your time, and ask that you do the same. If you arrive more than 15 minutes late for an appointment, we may have to find another time that works best to accommodate you. Give us a call at 215-489-7090 to let us know if you will be arriving late. Missed appointments will result in a missed appointment fee.

Be Considerate

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Retail Return Policy

If for any reason you are unsatisfied with any retail purchases made at EB Salon, please contact us within 30 days and we will be glad to offer you an exchange or store credit which can be used for future retail purchases. Due to health regulations, we are not able to offer refunds for the following items: hairbrushes, flat irons, blow dryers or hair extensions. All gift certificates sold are not redeemable for cash and non-refundable.

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Payments

If for any reason you are unsatisfied with any retail purchases made at EB Salon, please contact us within 30 days and we will be glad to offer you an exchange or store credit which can be used for future retail purchases. Due to health regulations, we are not able to offer refunds for the following items: hairbrushes, flat irons, blow dryers or hair extensions. All gift certificates sold are not redeemable for cash and non-refundable.

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Service

f for any reason you are unsatisfied with services received at EB Salon, please contact us within 7 days of your service date. We will be happy to address any concern that you may have. Client gowns are provided for the safety of your wardrobe. We do not offer refunds on services.

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